Rejection reasons

When a document is rejected, a rejection reason will be provided in the response. The current list of possible rejection reasons is as follows:

Rejection reason

Description

INCOMPLETE TRANSACTION DATA

Bank statement transactional data does not contain the expected information.

DOCUMENT CONTAINS UNEXPECTED PII DATA

Unexpected, sensitive information was found on the document.

DOCUMENT IS UNREADABLE

The document is illegible, password protected, corrupted, etc.

DOCUMENT TYPE NOT SUPPORTED

The document type is not supported for the given account.

INVALID DOCUMENT

The document type could not be identified.

DOCUMENT DUPLICATE OF {}

An identical document with the given name has already been uploaded to this Book.


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