Rejection reasons

When a document is rejected, a rejection reason will be provided in the response. The current list of possible rejection reasons is as follows:

Rejection reasonDescription
INCOMPLETE TRANSACTION DATABank statement transactional data does not contain the expected information.
DOCUMENT CONTAINS UNEXPECTED PII DATAUnexpected, sensitive information was found on the document.
DOCUMENT IS UNREADABLEThe document is illegible, password protected, corrupted, etc.
DOCUMENT TYPE NOT SUPPORTEDThe document type is not supported for the given account.
INVALID DOCUMENTThe document type could not be identified.
DOCUMENT DUPLICATE OF {}An identical document with the given name has already been uploaded to this Book.