Rejection reasons

When a document is rejected, the response will provide a reason for rejection. The current list of possible rejection reasons is as follows:

Rejection reason	Description
INCOMPLETE TRANSACTION DATA	Bank statement transactional data does not contain the expected information.
NO_TRANSACTIONS	No transactions were found on the statement. This could be due to unreadable content, poor document quality, absence of transactions, or the submission of only a summary page without the full statement pages.
DOCUMENT CONTAINS UNEXPECTED PII DATA	Unexpected, sensitive information was found in the document.
DOCUMENT IS UNREADABLE	The system could not read the document due to issues such as illegibility, password protection, or corruption.
DOCUMENT TYPE NOT SUPPORTED	The document is not of the form_type that was set during upload and cannot be captured.
INVALID DOCUMENT	The document type could not be identified or is not supported for the given account.
DOCUMENT DUPLICATE OF {}	An identical document with the given name has already been uploaded to this Book.
INSTANT NOT SUPPORTED	Instant was unable to parse the document and could not capture and return data.
NO_PERIOD_SUMMARY	No period-level information such as opening balance, closing balance, statement start date, and end date were found on the document.
STATEMENT_UNRECONCILED	The sum of the transactions does not match the beginning and ending balances stated on the statement.
Customer Requested Cancellation (not billable)	The document was cancelled by the client before the capture was completed by Ocrolus.