Rejection reasons
When a document is rejected, the response will provide a reason for rejection. The current list of possible rejection reasons is as follows:
Rejection reason | Description |
---|---|
INCOMPLETE TRANSACTION DATA | Bank statement transactional data does not contain the expected information. |
NO_TRANSACTIONS | No transactions were found on the statement. This could be due to unreadable content, poor document quality, absence of transactions, or the submission of only a summary page without the full statement pages. |
DOCUMENT CONTAINS UNEXPECTED PII DATA | Unexpected, sensitive information was found in the document. |
DOCUMENT IS UNREADABLE | The system could not read the document due to issues such as illegibility, password protection, or corruption. |
DOCUMENT TYPE NOT SUPPORTED | The document is not of the form_type that was set during upload and cannot be captured. |
INVALID DOCUMENT | The document type could not be identified or is not supported for the given account. |
DOCUMENT DUPLICATE OF {} | An identical document with the given name has already been uploaded to this Book. |
INSTANT NOT SUPPORTED | Instant was unable to parse the document and could not capture and return data. |
NO_PERIOD_SUMMARY | No period-level information such as opening balance, closing balance, statement start date, and end date were found on the document. |
STATEMENT_UNRECONCILED | The sum of the transactions does not match the beginning and ending balances stated on the statement. |
Customer Requested Cancellation (not billable) | The document was cancelled by the client before the capture was completed by Ocrolus. |
Updated 23 days ago