Rejection reasons
When a document is rejected, the response will provide a reason for rejection. The current list of possible rejection reasons is as follows:
Rejection reason | Description |
---|---|
INCOMPLETE TRANSACTION DATA | Bank statement transactional data does not contain the expected information. |
DOCUMENT CONTAINS UNEXPECTED PII DATA | Unexpected, sensitive information was found in the document. |
DOCUMENT IS UNREADABLE | The document is illegible, password protected, corrupted, etc. |
DOCUMENT TYPE NOT SUPPORTED | The document is not of the form_type that was set during upload and cannot be captured. |
INVALID DOCUMENT | The document type could not be identified or is not supported for the given account. |
DOCUMENT DUPLICATE OF {} | An identical document with the given name has already been uploaded to this Book. |
INSTANT NOT SUPPORTED | Instant was unable to parse the document and could not capture and return data. |
Updated about 2 months ago